This policy explains what information OpalMoments may collect, why it is collected, and how it helps us deliver decoration booking and support services.
Read the OpalMoments privacy policy to understand how customer details, booking data, contact information, and website interactions are handled.
We may collect customer details such as name, phone number, email address, address, pincode, city, event timing, and customer messages submitted through booking, contact, or support forms.
We may also record limited technical information such as page URLs, browser details, and interaction logs when customers contact us through website actions like WhatsApp or callback requests.
Customer information is used to coordinate decorations, process bookings, provide support, improve the customer journey, and respond to inquiries related to event planning and service delivery.
Operational use may include vendor coordination, payment follow up, booking confirmation, and issue resolution.
OpalMoments aims to use customer information only for legitimate service, communication, and business improvement purposes relevant to the celebration booking process.