Cancellation Policy
Up to 48 or more hours before the party: 75% refund.
Between 48 and 24 hours before the party: 50% refund.
Between 24 and 12 hours before the party: 25% refund.
Less than 12 hours before the party: no refund.
Refund & Cancellation
Please review this cancellation and refund policy carefully before making a purchase, because booking timelines and refund eligibility depend on how close the request is to your event date.
Why This Page Matters
Read the OpalMoments cancellation and refund policy for decoration bookings, refund timelines, cancellation windows, and confirmed order non-fulfilment cases.
Refund Policy
In the event of non-fulfilment of a confirmed order after receipt of payment, OpalMoments will process a full refund, provided the payment was made online through the website checkout flow.
For service orders paid online or via credit or debit card, the refund amount is generally processed within 5 to 7 working days from the date the refund is initiated.
Rescheduling and Support
Please review the cancellation and refund policy before placing an order, because every booking is subject to this policy once a purchase is made.
To cancel or reschedule, please contact OpalMoments through call or WhatsApp at +91 9380587952 as early as possible so the team can guide you on the next steps.
Frequently Asked Questions
How much refund do I get if I cancel more than 48 hours before the party?
If you cancel 48 or more hours before the party, the refund eligibility is 75% according to the current policy.
How long do online payment refunds usually take?
Refunds for eligible online payments are generally processed within 5 to 7 working days from the date the refund is initiated.