These terms explain how bookings, timelines, customer information, and service delivery work on OpalMoments.
Read the OpalMoments terms and conditions for bookings, payments, customer responsibilities, setup scope, event timing, and service expectations.
By using OpalMoments, customers agree to share accurate booking information including event date, location details, pincode, contact number, and any special instructions required for decoration setup.
Orders are considered confirmed based on the payment and operational checks applicable to the selected package, city, and event schedule.
Customers should provide clear access to the venue, ensure permission for setup where required, and remain reachable for coordination before the decoration time slot.
Delays caused by incorrect address details, restricted entry, unavailable contact persons, or last minute changes may affect execution timelines.
Decoration setup may vary slightly based on space constraints, material availability, city coverage, venue policies, and safety requirements. OpalMoments will aim to keep the delivered look aligned with the booked theme and agreed package scope.